Couples search for their wedding memories – NBC 5 Dallas-Fort Worth
Two North Texas brides told NBC 5 Responds they hired the same company to shoot and edit their wedding videos and say the company didn’t deliver.
Read on for their stories and best practices for consumers planning a wedding.
AFTER KEY TIME PASSED, COUPLE SEARCH FOR VIDEO
Looking back on their wedding memories, Jennifer and Ralph Forrest said they were happy with the still photographs and excited to see their wedding video from another vendor. A video that helps fill the gaps of a day that passes in the blur for a couple who gets married.
“I didn’t hear the music playing before I walked down the aisle and couldn’t see his face beforehand,” Jennifer Forrest said.
They said they hired a company called Awesome Videography after reading reviews online. They showed NBC 5 Responds a contract that said the video would be delivered within 60 business days of the wedding.
“I quickly added on my calendar when it would be. That day I started emailing and nothing,” Jennifer Forrest said.
The Forrests tell NBC 5 Responds that they thought they were hiring someone named Patrick from Awesome Videography. On their wedding day, they said they learned that another videographer had shown up.
The Forrests said they did not receive an immediate response regarding the delivery of the video in approximately 60 business days, they posted a plea on Facebook in the hope that someone in their network would recognize the videographer who recorded their wedding.
“He basically said we were looking for this videographer. He was the one who filmed our wedding. However, he is not the owner of the business. We’re not blaming him, we’re just trying to track him down,” Jennifer Forrest said.
The couple said within hours that they had a name.
The Forrests put NBC 5 in touch with a videographer who told us he had been hired as a freelancer by Awesome Videography to record Forrest’s wedding, then upload footage so Awesome Videography could edit and release the video. .
When the Forrests contacted the videographer who filmed their wedding, the couple said they paid him to edit the video.
“I will work with you guys. You’ll get your video one way or another,” recalls Jennifer Forrest.
After a few weeks, he provided the video to the couple.
The Forrests said they disputed the $900 they paid Awesome Videography with their bank and got the money back.
They said they hadn’t heard directly from Awesome Videography this year.
“WE NEVER HAD THE FILM”
Another bride, Jackie Bridgers, also contacted NBC 5 Responds.
“We never got the movie after the wedding,” Bridgers said.
Bridgers said Awesome Videography did not respond to her when she requested the video from her October wedding.
“He had deleted his website, his telephone number and his social networks. You can’t access it,” Bridgers said.
NBC 5 Responds tried to open the Awesome Videography website, but received an error code.
We couldn’t reach you on the phone either. We wrote emails and got no response.
Jackie Bridgers said she found Awesome Videography on The Knot. The Forrests said they found it on The Knot and WeddingWire.
The Knot Worldwide, which owns the two websites, told NBC 5 Responds in an email: “We removed Awesome Videography from our markets on The Knot and WeddingWire last year after receiving a complaint of fraudulent commercial activity. . We do not tolerate fraudulent commercial activity or violations of our Terms of Service. As soon as a complaint is made against a company listed on our platforms, whether on social networks, by e-mail, through a review, etc., we begin an investigation. During an investigation, disputed vendor reviews are retained until the investigation is complete. If we find that the provider has violated our policies, we immediately remove the provider from our platforms. Our Comments Policy can be viewed here.
COUPLES: ALL COMMUNICATIONS WITH THE SELLER HAVE BEEN ONLINE
Bridgers and the Forrests say all communication with Awesome Videography was via email. They have never met in person or spoken on the phone.
Each paid $900 after saying Awesome Videography offered discounts for paying in full. It was a price, they said, that beat other quotes for the job.
“Our hope was that maybe it was one of those cases where it was a rookie or something,” Bridgers said. “These are questions we should have asked – in hindsight.”
Bridgers said she is still looking for the videographer who filmed her wedding.
“YOU ONLY GET ONE CUT ON YOUR BIG DAY”
Attorney Clayton Hodges leads the consumer practice team at Northwest Texas Legal Aid.
Hodges said when booking a vendor for your wedding, getting a few quotes and looking at outliers, “Be familiar with the going rate in the market.”
Hodges said he would also tell couples not to rely solely on online reviews.
“There’s no way to really independently verify a reviewer. I think your best bet is to get a recommendation from someone you trust,” Hodges said.
“You only get one chance on your big day,” Hodges added.
Consumers can also file a complaint with the Texas Attorney General’s office.
The Forrests said they would tell other couples to meet their seller — especially now that COVID-19 restrictions are easing.
“Don’t be so in the moment that you’re not talking to that person,” Ralph Forrest said. “Tell someone about their business just to verify that they are who they say they are.”
If you are planning a wedding, you may want to consider special event insurance. You can read our coverage here to find out what wedding insurance can and cannot cover.