HCHR Support Supervisor – Axios Charlotte

What are the requirements to be successful in this position:
Lead Habitats critical home repair support team to achieve program goals in an efficient and timely manner. Provide counseling and support to family partners participating in Habitat Charlotte Regions Critical Home Repair Program (HCHR) for the entire service area (Iredell and Mecklenburg counties) [except Matthews]). Working in conjunction with other members of the Family Services, Building and Development departments, this individual will provide leadership and oversight of the Essential Home Repairs program, working to fulfill Habitat Charlotte Regions’ mission: Seeking to put God’s love into action, Habitat for Humanity brings people together to build homes, communities and hope.

Essential functions:
• In coordination with CHRDFS, assist in revising HCHR program policies and procedures in:
• An annual policy review
• monitoring of community service hours, act restrictions and reimbursement structure
• Provide direct supervision to HCHR Support Coordinators and AmeriCorps National Members
• Provide oversight of grant compliance by ensuring receipt of required documentation and forms, communicating with other relevant parties, completing necessary reports and participating in audits as required
• Assist CHRDFS in completing required periodic reports, striving to provide accurate and relevant program information to inform program growth
• Oversee and coordinate recognition opportunities for family/volunteer/staff partners involved in projects and celebration of partnerships with Habitat, in particular by coordinating the annual family reunion event
• Work closely with the CHRDFS, HCHR Construction and Grants team to establish impact measurement and analysis processes to determine the impact of program components and changes as they occur. produce
• Participate in HCHR strategy meetings with HCHR Family Services, HCHR Construction and Grants team to measure pipeline progress, develop/amend procedures and communicate program changes
• Provide guidance to HCHR support staff in coordinating family partner participation efforts in the HCHR program, which include, but are not limited to: monthly aging together workshops and community service opportunities
Provide case management to HCHR family partners throughout the HCHR program by
• Set program expectations
• Answer questions relevant to the program and their project as much as possible
• Defend the interests of family partners as needed
• Prepare and execute required program documents in a timely manner, in coordination with HCHR construction staff, grants and family partners

Knowledge, skills and requirements:
• 2 years of experience in supervision or as a project manager preferred
• 2 years of experience in social services or housing
• College degree preferred
• Experience working with diverse populations
• Intermediate level experience with Microsoft Office suite (Word, Excel, PowerPoint)
• Experience with grant compliance
• Strong written and verbal communication skills
• Ability to work independently as well as in a team environment
• Ability to manage multiple priorities
• Exceptional organizational skills, dedication to timely project completion and strong attention to detail
• Comfortable working in a fast-paced environment
• Program development skills
• Commitment to the principles and core values ​​of Habitat Charlotte Region
• Preferred NC notary
• Valid driver’s license
• Personal vehicle that can be used occasionally for professional purposes

Physical requirements:
Ability to sit at a desk and use a computer for extended periods. Ability to lift/pull up to 20 lbs. Ability to visit home repair sites, including homes that may have stairs.

Internal interactions:
All Habitat staff, AmeriCorps members

External interactions:
Community Partners, Volunteers, Habitat Family Partners, Habitat for Humanity International and Affiliates

Program:
Tuesday to Saturday 8 a.m. to 5 p.m. (occasional evening and weekend hours required)

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