Unified Communications Glossary – UC Today
The past two years have propelled Unified Communications (UC) to the fore as a core business element. Ninety-three percent of enterprises have increased their use of unified communications, and the global unified communications market is expected to grow by $169.82 billion between 2021 and 2025. Business leaders and IT managers need to know the concepts keys to unified communications to make the right decision for their business. Here’s what you need to know about UC Technologies, updated for 2022:
What is Ambient Computing? The concept of ambient computing encompasses cognitive technologies such as artificial intelligence, machine learning, virtual agents, etc., in a business environment. Learn more.
What is asynchronous communication? Asynchronous communication occurs when users communicate without being present simultaneously. It is the opposite of real-time communication and can be achieved through digital tools. Learn more.
What is bring your own carrier? Bring your own carrier or BYOC refers to the practice of sticking with a local or existing carrier plan when upgrading the telephony stack. You can use a cloud platform but still bring your own operator. Learn more.
What is cloud calling? Cloud Calling or Cloud Telephony allows users to replace on-premises carrier-based systems with Voice over Internet Protocol or VoIP. It also streamlines back-end call handling. Learn more.
What is cloud communication? The cloud is a fundamental technology for unified communications that enables communication through the Internet instead of PSTN standards. It also supports greater integration. Learn more.
What is collaborative analysis? This refers to data analysis insights into teamwork, productivity, collaboration patterns, and other aspects of online work. Today, almost all UCaaS platforms offer collaborative analytics. Learn more.
What is collaborative software? These software platforms provide organizations with a virtual workplace where employees can chat, work, video meet, share files, and more. They can be cloud-based or on-premises. Learn more.
What is CPaaS? CPaaS or Communications Platform as a Service is an API-based solution that allows organizations to integrate communication tools such as chat into their existing applications. Learn more.
What is Direct Routing? Direct Routing refers to a Microsoft service that allows users to make direct calls through Microsoft Teams while using their preferred carrier. Learn more.
What is hybrid telecommuting? As the term suggests, hybrid remote work refers to a working model in which employees work primarily remotely, but may come into the office for essential in-person sessions. Learn more.
What is a hybrid meeting room? These are meeting rooms that support in-person attendance and remote participation through a video conferencing platform. Office and home workers can work together in hybrid meeting rooms. Learn more.
What is a PABX? PBX or Private Branch Exchange is a private telephone network that allows users to talk to each other, usually in a business environment. It is basically a switching system that improves on the old PSTN. Learn more.
What is PoE? Power over Ethernet (PoE) is a way to transport electrical power over data cables, such as Ethernet connections. It allows users to connect their devices to the internet and branch off power using the same cable. Learn more.
What is an Edge Session Controller? A Session Border Controller or SBC is a device that VoIP networks use to manage media streams. It applies a standardized quality of service while managing calls. Learn more.
What is SIP trunking? Session Initiation Protocol (SIP) trunking is a tool used for VoIP services, found on legacy and on-premises telephony devices. It is an alternative to ISDN lines. Learn more.
What is Triple Peak Day? A trend recently discovered by Microsoft identifies a third peak in productivity outside the first and second halves of the day. This refers to a remote worker’s tendency to get work done before going to bed. Learn more.
What is UCaaS? Unified Communications as a Service or UCaaS refers to cloud-based UC solutions deployed as a service and is billable monthly. It reduces investment while increasing scalability. Learn more
What is a UC headset? These headsets have unique features to improve communication and optimize audio for use in the workplace. UC headsets can include integrations with collaboration tools and AI. Learn more.
What is Unified Communications? UC is a global technology platform that integrates messaging, voice, video, meetings, collaboration channels, file sharing, apps and more into a single experience. Learn more.
What is UPaaS? An emerging concept in unified communications, UPaaS refers to an intersection between UCaaS and CPaaS. It is about cloud platforms that unify communications while enabling extensibility of APIs. Learn more.
What is Video Conferencing as a Service? Videoconferencing “as a service” leverages the cloud to host video calling and meeting solutions and builds organization by user, month or minute of consumption. Learn more.
What is VMR software? VMRs or virtual meeting rooms recreate the experience of physical meeting spaces using an online platform. VMR software leverages a uniform resource identifier to seamlessly connect multiple stakeholders. Learn more.
What is a VoIP call? Voice over Internet Protocol (VoIP) is a technology that converts phone calls into data and sends them over the Internet. It enables telephony for cloud-based UC platforms. Learn more.
What is VR collaboration? This refers to virtual reality (VR) for collaboration use cases by providing a 3D virtual world where employees can meet as avatars and work together. Learn more.
What is a webinar? A webinar is an online video conference between hosts and guests where multiple webinar attendees can join to view the video stream and participate passively. Attendees are not part of the webinar but can chat with guests and hosts. Learn more.