What is a Customer Connection Platform?

The customer is at the heart of every business. Customers allow you to start your business, grow it and keep it. Connecting with customers is essential to ensure the success of your business. You wouldn’t be where you are today without your customers.

You’ve learned a thing or two about connecting with customers. Knowing how to communicate with customers makes it much easier for you to retain your small or large business. Customer satisfaction, customer onboarding, customer engagement, and customer retention are critical to the success of your business. Technology drives businesses today, which is one of the main reasons why you need to look at innovation in your business to be more connected with your customers.

Customers expect your business to use technology to make visiting your business, shopping, using, and purchasing your products and services more convenient for them.

You can interact with customers more accessible than ever using our Customer Login Platform.

Five easy ways to improve customer relations in your business.


Make sure you have an attractive website. Customers always visit your websites for basic information about your business. They want to see what time you’re open, what kind of products or services you offer, and your business contact information. In this article, “How to make a QR Code for your website”, you will read about the use of QR codes and short links to allow customers to access your website or your specific links on your services.

Social Media

It’s a great free way to connect with your customers, helping your business attract customers, get customer feedback, and retain customers. You can increase your market reach, including international markets. Social media helps build your brand and increase traffic to your website.

Many different social media platforms allow you to contact customers or win new ones.

You can connect with customers through Facebook, Twitter, Instagram, Pinterest, Tiktok, and Linkedin.

Product/Service Documents

Product or service documents are necessary when you introduce new products or services. Generally, the goal is to provide your customers with all the information and materials they need to be successful with your service or product. Besides documents, product training is essential for your business and your customer relationship. In this article, “How to create a QR code for product materials and training”, you will learn about a high-tech mobile learning approach using QR codes and a short link and how to allow customers to access the materials. they need at the point of need.


Another great way to connect with people is through events. You can organize different commercial or promotional events for your products or services. Your events can be held in a specific location or even online to talk about your business.

Publicizing your business is a great way to connect with people. Plus, it lets them know what your business is doing if they want to make a future purchase.

For example, your community may hold a festival. You can rent a booth and give away free samples of your company’s product. This way people can see what you offer and it helps you connect with new people. Whatever the case, make your business connect with customers.


Your customers have different options for reaching customer service or your company representative. However, often the customer has the choice to use the call, the e-mail or the sending of SMS. Between a phone call, an email or a text, which channel is preferred by customers, and does one have a faster resolution time than the other?

Since the phone offers instant communication rather than delayed responses like emails, the problem or question can be resolved immediately without sitting in an inbox to be opened. This creates greater customer satisfaction

and frees up your employees’ time to deal with other issues or tasks. Your business should provide all of these options for your customers to contact you quickly.

Why Customer Connection Platform and DocDrag?

Now is the time to apply innovation in your business to be more connected with your customers and improve customer satisfaction, customer onboarding, customer engagement and customer retention in your business.What is a Customer Connection Platform?

Top 10 reasons why DocDrag helps your business connect with your customers.

● Simple and quick access to website link

● Quick and easy access to all your social media via QR code or short link

● Quick and easy access to all your product documents

● Promote your events simply and quickly with the generated QR code and short link

● Easy way for your customers to call your business phone numbers or send email via Qr code or short link

● Save time and money by managing all your QR codes and short links on one platform

● Use the same Qr code or short link for different items and change it every day without reprinting Qr codes

● Generate QR code and short link once, and set every day the resources behind it (eg web link, files, documents, social media, events, phone number and emails)

● Monitor when and where your customers scan your Qr code, visit your short links and get updated with automatic weekly and monthly reports.

● Create a true brand experience with a fully customized platform.

Comments are closed.